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Customer reviews and testimonials.

Here are customers reviews from some of our first guests, thank you for your kind words, it is very much appreciated.

Once again, I can’t thank Jo & Phil enough for the care and attention to detail they give each & every cat guest…just picked Henderson up after what must be his 7th stay there over the last couple of years and would never take him anywhere else…keep trying to persuade Jo to open a kennel business so I can leave Coco there too

Deb Baker


This is another reason why they are the best in the country! Soooo highly recommend these guys! (pics of goody bags and gifts attached)

Carl Hirst, Sheffield

Dear Jo Phil and team

we just wanted to say thank you for taking such amazing care of our ‘babies’ Rocket and Boo. They have settled back in at home brilliantly and are loving their butterfly. thank you for all your extra goodies, you really do go that extra mile and it is very much appreciated. look forward to seeing you again soon.

claire, tony Rocket and Boo

Just wanted to say a massive thank you to you all for making Willow and Hopes holiday so enjoyable. They love their time in the lodge and never want to leave! Such an amazing place and Auntie Jo, you’re the best! Thank you

Jo craven, Leeds

I really don’t have enough thank yous for looking after my boy so well. He’s home playing around happily after sucking on the catnip mouse toy in his goody bag! Normally he sulks with us for a good day or two when he comes home but not this time….and he smells absolutely divine from his vanilla massage! Thank you again so very much for all the kind caring attention you have given Tiger whilst we were away. Its comforting to know he’s happy when we are not there and we will definitely be regulars now! 

Nicola Gilberthorpe-Smith


Thank you for looking after our boys. They love their farewell gifts- I’ve never seen Rossi so active ! See you next time.

Josephine Ward, Leeds

Wow this place is awesome, it’s like walking into a luxury spa, so calming and peaceful. The owners have a real affinity with the little people who stay there, as I say cats are little people in fur coats. They have thought of everything my Molly loved it and has booked to return in May, it makes you feel warm inside knowing your precious cargo is so well cared for. Thank you Jo and Phil for making her stay so awesome Von and David x

Hi, we just wanted to say a massive thank you Jo and Phil for looking after Dexter and Cece whilst we were away. We did not worry about them once as we knew they would be having such a lovely time. The personal touches along with photos and updates made the whole experience stress free for all of us. Dexter has already been asking to play with his feather toy! Thank you again absolutely brilliant xx

Just want to say a massive thank you to you Jo and all your family for looking after our two cats whilst we were on holiday for the last few weeks.
We have been coming to you since you opened your amazing hotel and each time we come we are even more amazed of the care you give to each and every cat that stays with you. I was so nervous the very first time I brought them as our cats were so scared and shy but you and Phil put us at ease and we trusted all you both said to us and we left feeling confident with no worries at all that our cats would be looked after as they were your own and we were not wrong, they settled in lovely and were so relaxed when we picked them up, I’d never seen them like this. When we brought them back home they became more vocal and seemed much more content in themselves it was a real treat for them, like a luxury respite.
Each time they come to you they just love it more and more and we have no worries at all about them whilst we are away, we know they are safe and being looked after in an amazing way.
The updates we get whilst we are away are perfect and the pictures you get of all your cats are superb.
We feel very lucky to of found you, you are a very special and unique family owning a cat hotel that feels so much more than a 5* giving impeccable care every hour of every day and providing high standard facilities with furnishings that any human would find luxury, it’s so amazing to see.
You have all dreamed, built and created something so special and I am over the moon that our cats are lucky enough to experience all you offer.
Thanks so much, our furry felines are looking forward to coming back soon

nicola , wakefield

Thank you so much for such a warm welcome yesterday. The Ings is just perfect in every way. I have no worries about leaving my baby with you. I am sure he’ll have a perfect homely, comfortable and entertaining experience. I can relax and enjoy my break without worrying about him. X


Me & Mrs Poose would just like to say a mahoosive thank you for looking after her whilst I was away. She came home smelling lovely and seems so happy and relaxed. I couldn’t think of anyone else better to look after my princess, I didn’t even worry once on holiday! All the updates kept me at ease and it was nice to see her playing so much and enjoying herself. She can’t wait to stay again next holiday!
I wouldn’t ever hesitate to recommend Jo to any crazy cat lady!!! (I already have on a ‘crazy cat ladies’ page!!). The service is more than 5* and Jo is absolutely lovely!
Lots of love
Mrs Poose xxxx

Jo, Phil.
Thank you for looking after Monster and Miguel. They have come home so relaxed. You’ve done a fantastic job as always
Ang & Dave

A massive thank you to Phil & Jo for looking after Kravitz. He has come back so happy and chilled it is amazing. So thankful for all the extras thrown in aswell, what a spoilt little kitten. He doesn’t know where to start with his gift bag! See you in September! Ash & Joe

Thank you so much for taking such fantastic care of Murphy again. He still smells gorgeous after his massage! And a massive thanks to Phil for picking him up in the snow last week. Hope he likes his flowers! Murph can’t wait to stay again soon xxx

melissa, Leeds

Thank you so much for looking after Millie and Milo this week. They have come back smelling great, well groomed and very relaxed. Also a big thank you for their bag of treats and my Father’s Day present! 😸🎁
Always a pleasure to leave them in your care knowing they are well looked after.

Andy, Bradford

What an amazing place, called in today to see because I couldn’t believe this was real from the website. Iv’e decided to send the cats to SA and I will be staying to have bed time stories and massages…Trevor

Thank you so much for looking after little Coco pud over Christmas & New Year, she didn’t want to come home! She also smells gorgeous like scented candles! Her new bag is just fabulous, I have a matching one!!

Linda, Huddersfield


Thank you so much for looking after our fur baby over Christmas & for her presents. We wouldn’t leave her anywhere else, you are fantastic & by far the best & only cat hotel we would recommend. Thank you xxx

Jennifer, Leeds

Thank you Jo and family for taking such good care of our little fur babies Sandra and Clem! They smell beautiful and have clearly had an amazing time! Sandra has whiter than white whites and Clem is straight out in the garden watching the birds! Thank you once again and they’ll see you all very soon! 😘💜🐱🐱


Hi Jo and all,
A massive thank you for looking after patchy boy, he said he thoroughly enjoyed his stay, was looked after and spoilt loads.
His gifts are truly amazing, spoilt for choice in his hamper.
Thank you once again for looking after him and spending time with him, I’m so glad we found the Ings luxury cat hotel a year ago.
See you in April xxxxx
Dear Jo & family,
I just wanted to drop you a note to say thank you very much for taking such good care of Gino and to commend you on such a fabulous concept.
The Ings Luxury Cat Hotel is truly unique. Everything about the place is five star. The attention to detail and level of care is excellent. I particularly loved receiving the updates while I was away and found them were very reassuring. Gino came home very relaxed and looking and smelling divine! Thank you also for the gorgeous goody bag, photograph and the new toys – that was a really nice surprise and very kind of you.
Gino can’t wait to return The Ings Luxury Cat Hotel to see you all and to rekindle his holiday romance with the gorgeous Mogalicious!
Many Thanks and Best Wishes,
Nina x

Thank you so much Jo and Phil for looking after our babies you’ve been absolutely amazing XxxX

Hi Jo,Phil,Jodie and Jack
We would like to thank you all for the lovely and thoughtful Valentine gifts for Albert and the beautiful calendar, which we will always treasure. Also thanks for looking after him. We can tell he has had a great time and seems very content. He has been looking at his gifts and is having a sleep now. We’ve attached a photo and will keep in touch and look forward to seeing you again soon,
Love from Kathy, Graham and Albert (Mondeesh)xx

(Graham and Kathy Liversedge)



Just wanted to thank Jo and her family for taking such good care of Poppy. She had a wonderful time and is already planning her summer holidays! M xxx

Meg (Leeds)


can’t thank you enough for looking after Colin and Monty. I think they’ve had a great time and are settled back at home already, and for once they aren’t sulking too much! They seem happy and relaxed and they smell great! Ali even commented how good they smell! They’re coats look lovely and they have obviously been  pampered and spoilt lots! Your cat hotel is outstanding and such a credit to you and your husband – every little detail and the level of service care and attention is amazing. I know it’s early days but you are clearly going to have a very busy business with lots of repeat guests! I am so happy we found you. We are extremely touched by the very kind gift you got for us on behalf of the boys! Thank you so much, and we also love the gift bags full of goodies and gorgeous photos. You have totally spoiled us!I now have a dream to one day open an ‘Ings’ franchise in York . Will be in touch very soon with dates for our holiday later this year.

Take care and thanks again, was lovely to meet you and Phil and the very gorgeous Mogalicious! Hope I get a cuddle one day!
Cate & Ali xx< P.S Colin and Monty say thank you for looking after them!

(Cate York)

thanks guys, that extra mile you guys go, meant the world to us & I’m sure it does to so many others, you guys are 1 in a trillion, the tribe send headbutts & purrs & are definitely missing the life of luxury 🐾💋🐾💋🐾😻



Thank you so much Jo & family for looking after Puss Cat while I’ve been away. She’s come home very relaxed, looking & smelling beautiful due to all the grooming & good living. In fact she’s stayed in much more luxurious surroundings than me. So thanks again & keep up the excellent work, you’ve got a superb eye for detail. Puss Cat will see you soon

(Paula Mirfield)



Hi I just wanted to say thank you so much baby Annie has had a fantastic time it’s an amazing cattery you will be seeing a lot of Annie xx

(Joanna Allen) Leeds


Hi Jo, Bobbles is all settled back at home already. Thank you so much for taking such good care of her again. I think it’s starting to become her home from home! She’s obviously super happy with you guys. Please tell Jack and Jodie she says hi, and thank you for all the loves and fussing they give her. She loves every minute!

(Carrie-Anne) Bradford


Liberty came back very happy after her holiday and smells so lovely, it’s very kind to send her home with special cat gifts, the candle smells divine and I’ve had to move the catnip out of Leon’s way so they can have some before bedtime, she won’t mind sharing a bit!

I’m sure she’ll remember her stay with you fondly and it’ll give her wonderful Maowsie dreams especially when I light the candle near her when she’s in bed, which happens to be mine too!

(Jayne Rotherham)


Thank you soooo much for looking after little Dex. And please let Jodie and Jack know too, and Dexter says thank you for his goody bag  you’ve done an amazing job taking care of him, he is so contented and relaxed. Looks like I’ll be booking him in again end of feb/beginning of march as I’ll be on a girly weekend away. I’ll be in touch soon, am sure Dexter can’t wait to have another spa break with you!!!!xxx

(Joanna Bingley)


We were so pleased that Mogwai recieved so much care and attention, as time away from us can normally be distressing for her it was great to see how relaxed and happy she was when she came home.

We were delighted by the constant updates and pleased with the 5 star treatment we received. Thank you!

(Layla Leeds)


Hi Jo,

Dexter has settled well thank you, although he cried all the way home – I don’t think he wanted to leave!

Since being home Dexter has been so happy and relaxed, he clearly enjoyed his stay very much!

Thank you so much for looking after him, the level of care and service exceeded our expectations.
So much thought and care has gone into the Ings Hotel and we will without a doubt be bringing Dexter back!

Many thanks again for everything.
Have a great New Year.
Best wishes,

(Christina Leeds)



Hi Jo,

Just to let you know, patch is so happy and full of beans!! He has been running up and down the garden with us and just generally happy in himself; a total different kettle of fish from when he returns home from previous cattery.

He said thank you for looking after him so well and he will be back with you early next year!!

Patch was a little unhappy on the way home, I think he was missing you guys already.

Thank you for taking care of him and we will definitely see you soon.

Happy new year

Sharon, martin and patch (Leeds)





What fab pictures, really good to see them happy and that really is testament to the personal and luxury service you provide. Just hope they want to come home!!

See you tomorrow,

Emma and Jason (Leeds)



Hi Jo, just wanted to say thank you for the love and care you and your family have given Bailey throughout her stay. She’s come home relaxed, happy and her usual affectionate self. We couldn’t have wished for her to have been any better looked after. Thank you so so much!! X)




Thank you so much for looking after Ollie so well he absolutely loved every minute of it and was miaowing all the way home for you. We have tried to leave you a review on tripadvisor but haven’t been able to – I have filled in some details about The Ings Luxury Cat Hotel so hopefully they will contact you soon. Ollie is definitely looking forward to his next stay with you and says a massive thank you for his Christmas present.

(Amy Huddersfield)



Hi Jo, I would just like say how delighted I am with Lionel. He has come home very happy and relaxed. Thank you for giving him a great christmas!You have an amazing place and both Lionel and I look forward to seeing you again soon xx thank you x

Caron (Mirfield)
Hi Jo ,
Thank you for showing Tyson a great time. We were glad he was in safe hands as he is part of the family and highly loved within my family and friends . Your service is impeccable and defo 10/10 .
We will defo recommend your services to friends and family
Much appreciated

(Sham Bradford)

My sons two British Short haired cats were guests at this amazing hotel over the weekend.I went with him to pick them up and was very impressed with the beautiful and pristine clean facilities. Jo has obviously put a lot of work and thought into the hotel providing stimulating toys and mood changing lighting.All the suites overlook a most beautiful panoramic view with lots of wildlife around.Oh to be a cat!!! I would highly recommend !!!

Julie (Mirfield)

Looks amazing thank ypu for all your help with getting midnight in to stay. Highly recommend .

Cheryl (Bradford)

highly recommend have had my 3 cats in for a short break they are so looking forward to going to stay for a longer time later in the year, Jo and family are wonderful and do a fantastic job 🙂

Susan (Wakefield)

Dear Jo and family,

thank you so much for taking such great care of Pixi this month, she had a great time and was really chilled out coming home! You are by far the best cat hotel ever and we look forward to seeing you again soon! Thanks again.

Amy & Tom (Leeds)

Hi Jo

I just wanted to say thank you for having Karl and Ness.

You have an amazing cattery, it is a credit to you and you should be very proud.

Thank you again
Jenny xx

Hi Jo, I meant to write to you earlier – thank you so much for looking after my baby. She had a great time and has been so chilled out since she got back home. Nyx will be a lifetime guest and will be seeing you again soon!

Sally xx (Leeds)

Tommy & Roxy have finally given in and gone back to their normal beds…..they are missing The Ings, you & your family Jo

Nicola (Castleford)

Jo, Thank you so much for looking after our babies and going to such lengths to keep them happy and comfortable. Its always hard to leave them behind but I can honestly say hand on heart we felt so relieved and happy to leave them with you. We have not worried once all week and have been so excited to see photo’s and messages which were fab. Please don’t ever stop doing what you do, as it is an amazing service, and you provide it so well and professionally. I have a feeling from now on you will be known as Aunty Jo at the holiday house hehehe thanks again for everything.

Absolutley fantastic I have never sent my babies (Missi and Rambo) anywhere but I felt very happy leaving them at the cat hotel. I never worried once while I was away I had complete peace of mind. The pictures I received was the proof in the pudding my little kittens were having a better time than I was. They both came home smelling gorgous after ther spa compleatly relaxed and clearly they want to go back. Such a personal touch and care given we will always use the Ings cat hotel. Excellent service very unique I can only sing praises as the entire experience was flawless. Every care taken and the attention to detail is amazing. Highly recommended. I especially appreciated that consideration was made regarding meals as my cats are allergic to fish and was relieved to see that the staff left notes for the chef so no fish was given. You can tell these guys the smallest or awkwardest details about your cats routine or habits and they will ensure its done to perfection. Fab service

Gerica (Leeds)

Hi Jo, Phil, Jodie & Jack,

Just a short note to say thanks for looking after Lola last weekend,
I would like to congratulate you on creating such a wonderful and
Unique Luxury Hotel for cats.
Lola loved her stay with you, and even though she has quite a nervous
Nature, she immediately felt at ease as soon as she arrived. During
Her stay it was obvious that she was totally spoilt as she ordered
The massage and energize service for herself, when we arrived
To collect her she was totally relaxed, and would have quite happily
Stayed much longer.
She is now looking at booking us more holidays so she can
Come back and visit you soon, and has put an order in for me to make
Her a new bed like the one at Aunty Jo’s.
We would like to wish you every success with your business, when
We can’t be with our Pets it is important to know that they are
Going to be in a relaxing environment, where they are going to be
Well cared for. The standard of your Hotel premises with an exceptional
Eye for detail, and your kind nature leaves all clients with no doubt that
Their loved ones will be looked after and spoilt. We will gladly recommend
Your Hotel to anyone, although the fact that we live 125 miles away,
And will check availability for Lola’s stay at your Hotel first before we
Confirm our future holidays should emphasize how pleased we were
With the attention you gave Lola.

We all look forward to seeing you again soon,

Best Wishes, Ian, Tracey
& Lola x

Hi Jo
Well I never thought I would find the right place for my little babies (3 cats) however Sooty, Miss Sweep and Scampi have had the best time ever. Your attention to details, the care you have given them and the thought u put into everything you do has made this a a stress free experience for me and most important the cats. I will give you 100 out of 10 on everything. Every cat needs to experience Ings at some point or another
Gareth (South Yorkshire)

Jo just wanted to say what an amazing place you have and what a unbelievable job you do for your guests!!! You really do go above and beyond and my boy has loved staying with you x highly recommended and I will be telling anyone who will listen lol x thanks again

Sherice (Leeds )

Dear Jo and Phil

Just a quick note to thank you for looking after Cookie and Felix so well at the Ings Luxury Cat Hotel. We have never left our ‘babies’ with anyone before therefore for you to send us the pictures whilst we were away was so comforting. Both Cookie and Felix have settled back in at home as if nothing had happened and are both very chilled, what you have created you must be very proud of and I am sure it will be an outstanding success for you. We have no hesitation in recommending the Ings Luxury Cat Hotel and will be booking Cookie and Felix in with you in the near future so they can enjoy a holiday as well!

Thank you again.


Jo Phil & kids
Thanks so much for having Milo at such short notice. I knew he would be incredibly well looked after and it was one less thing to worry about. I can tell he gets treated like a king with you and comes home happy and cuddly.
Thanks again

Thanks so much for looking after the boys again. It’s been brilliant to see how happy, calm and relaxed they look whilst being on holiday with you. I just know they love spending time with you, they are both so lucky! We have had a lovely week away and we have not worried about them at all as we both know they are being really spoilt, cared for and most of all happy whilst being with you in your hotel.
Thank you so very much, see you in August
Love Nicola and mark

Thanks so much for looking after Maude. She has come home really happy if a little spoilt as now she will only play with Auntie Jo’s toys and none of her own! She will be back next month and I think she is already counting down the days. We would highly recommend you to all cat owners for all the care and attention you give. We really appreciated it with Maude and thanks so much for her leaving gifts. Photo of Maude with her fave toy we cannot get it off her!

Feel so relaxed leaving Enriqui with Aunty Jo Jo and Uncle Phil — I am blown away with The Ings Hotel —- Perfect place xxxx

Just dropped Alfie off at the hotel and it was a lovely experience! I know he is going to absolutely love it, (especially his fish platter on Saturday & his disco!) we can have our wedding and honeymoon and ease now knowing that our cat is living in luxury & he’s not going to want to come home! Looking forward seeing his adventures. Don’t use facebook much but will keep noseying on here for updates of Alfie & his friends! Xxx
St Helens

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