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FAQs

FAQS

At the Ings Cat Hotel we aim to make our guests stay as comfortable and stress free as possible. Please browse these commonly asked questions. If there any additional queries, feel free to contact us we are pleased to help.


How do i get updates on how my cat is settling in while we are away ?

We  pride ourselves on a personal service and aim to ensure your cat is settled and enjoying the stay. We update our Facebook page most days to keep everyone updated with what’s happening at ‘The Ings Luxury Cat Hotel’.

During the stay you will receive a personal update each week about your cats holiday. If you require more than one update per week please see our ‘VIP update package’.

 

What happens if my cat is taken ill ?

We always take contact details of your cat’s vet at time of booking. In the event of illness we would contact you first to keep you updated.  Our local vet is on hand 24 hours a day and is available to attend our hotel in case of any emergency. Our vet can consult your own vet if any additional information is required.

What if I have a nervous cat ?

Not a problem, we pride ourselves at The Ings for our patience, care and expertise in making all our guests feel relaxed, special and cared for. Even the most nervous cat will settle in no time at all. We use FELIWAY diffusers in all suites for when guests arrive. These mimic a pheromone which help cats naturally cope with stressful situations and help provide a contented environment for your cat and restoring feelings of safety and well-being. Plus a little tasty cat nip, treats and cuddles will have them relaxing in no time at all.

Do we need to bring toys and bedding ?

No, all bedding and toys are supplied, however if you wish to bring your own items to help your cat settle in that is fine.

How do you charge for shorter stays ?

Day of arrival , day of departure and all days booked are charged for, We have a mimimum stay charge of 3 days £54.00, this covers   a deep clean and sanitising of  suites between guests, replacement of all soft furnishings and cat litter and other consumables.

 

Are you open public holidays ?

Yes, however double rates are charged on Easter Sunday, Christmas day, Boxing Day, and New Year’s Day. From Christmas 2015 a minimum 5 day stay applies.

 

 

Can I cancel my booking ?

We require seven days notice in the event of a cancellation.

Cancellations with less than seven days notice will incur full charge balance to be paid, if the suite can be resold a partial refund may be offered at our discretion.

 

Does my cat require Vaccinations ?

Our guests health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. A certificate will be requested on arrival. We regret we cannot accept guests without these vaccinations. Please also ensure flea and worming treatments are up to date.

My cat is on medication, is this a problem ?

We are  happy to administer medication for our guests, please let us know of any special needs or dietary requirements at time of booking.

What are the opening hours ?

We are open Monday to Friday from 10.30am to 12.00pm and then 4.30pm to 6.00pm. Saturdays 10.30am to 1.00pm. We are closed Sundays and all Bank Holidays. All arrivals and collections by ‘appointment only’ to ensure all guests receive one to one personal service and attention.

Security is important to us, our gates are usually closed please use the intercom for entry.

How do I book a stay ?

A booking can be made via the following options:

Website contact page

or

email theingsluxurycathotel@gmail.com

or

facebook PM

or

contact telephone 07875 074714

 

How do I pay and when ?

Payment in full is required at time of collection; we accept most cards, cash and bank transfers.

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